Remote Installation Training

Chromai has always been committed to providing you with high-quality and reliable instrumentation, equipment, and professional services, reducing the troubles caused by occasional instrument failures to the operation of customer laboratories. Our professional and high-quality engineering team provides you with timely and efficient on-site maintenance and service. We offer a comprehensive range of maintenance services for your laboratory to meet specific needs and budgets.

Remote Technical Support

Provide cross-time-zone remote technical support covering instrument operation, software usage, method setup, common alarms, pressure issues, baseline fluctuations, leakage troubleshooting, and autosampler issues. Support is delivered via email, video meetings, and remote diagnostics to quickly identify problems, reduce downtime, and improve system uptime.

Technical Training

Provide tiered training tailored to different roles:

Operator Training: daily operation, sample analysis, sequence setup, result review

Engineer Training: component principles, troubleshooting, consumables replacement, preventive maintenance

Application Training: method development, method transfer, system suitability, result optimization

Training formats include live online sessions, recorded materials, webinars, and application case sharing.

Documentation & Knowledge Base

Provide English installation guides, quick start manuals, maintenance SOPs, troubleshooting checklists, video tutorials, and FAQ packages to enable standardized operation and self-service troubleshooting.

On-site Installation & Commissioning

Professional engineers perform on-site installation, system checks, parameter configuration, and performance verification to ensure stable operation.

On-site User Training

Provide face-to-face training at customer sites, covering operation, software usage, routine maintenance, and basic troubleshooting.

On-site Maintenance

Provide preventive maintenance, inspections, spare parts replacement, and repair services. Key highlights include

Qualification & Re-qualification

Provide IQ/OQ/PQ qualification and documentation services for regulated industries such as pharmaceuticals and CROs, including annual re-qualification support.

Train-the-Trainer / Distributor Certification

Provide train-the-trainer programs and certification systems to enable distributors to build localized sales, service, and support capabilities.

Q&A and Case Review

Enhance practical capabilities through case reviews, troubleshooting discussions, and experience sharing.

Installation Training

Provide structured installation training at factory or training centers to enable partners to independently deliver systems.

Maintenance Training

Hands-on training covering maintenance, troubleshooting, flow path cleaning, and key module servicing.

Solutions Training

Provide industry-specific training (pharma, food, environmental, etc.), including method strategies, configuration recommendations, and application cases.

3Q Training

IQ/OQ/PQ Qualification Training